8m best's Privacy Policy
This document explains in full how the information you provide is collected, where it is stored, and how it is kept secure when you use 8m best. Protecting user privacy is our priority.
1 Introduction and Scope
This privacy policy applies to all services on the 8m best platform — including the web version, Android and iOS apps, and any digital channels launched in the future. By creating an account, making a deposit, or starting to use any service on this site, you are considered to have accepted the terms of this policy.
8m best always treats users' personal information with respect. Your information is not disclosed to third parties beyond the methods described in this document. Please read this entire document carefully before using the service. Our Terms and Conditions are also related to this policy, so reading that is equally important.
2 What Information Is Collected
Various types of information are collected as needed to create and manage an account on 8m best. These are listed by category below:
2.1 Information Provided Directly
- Full name and date of birth (for age verification)
- Email address and mobile number
- Password (stored in encrypted form — no staff member can view it)
- National ID or passport details (when identity verification is required)
- Financial transaction details: bKash, Nagad, Rocket, or bank transfer information
2.2 Automatically Collected Information
- IP address and device type
- Browser type and operating system information
- Login time, time spent on site, and pages visited
- Information from cookies and similar tracking technologies
- Play history and spending patterns
2.3 Information Received from Third Parties
In some cases, limited information may be verified from trusted third-party services for the purpose of identity verification or fraud prevention. However, this information is never used for marketing purposes.
3 Purpose of Using Information
8m best uses collected information only for the specific purposes listed below:
- Creating, verifying, and managing accounts
- Processing financial transactions including deposits and withdrawals
- Correctly applying eligible bonuses and promotions
- Managing customer service — support via live chat and email
- Preventing fraud, money laundering, and other illegal activity
- Improving site security and performance
- Supporting the implementation of responsible gambling policies
- Fulfilling legal and regulatory obligations
Information is not sold or transferred to any third party for commercial purposes. To learn more about responsible gambling guidelines related to 8m best, read the Responsible Gaming page.
4 Data Storage and Security
8m best uses industry-standard technical measures to keep user information secure. All connections are handled through SSL encryption, which prevents third parties from intercepting data.
4.1 Technical Security Measures
- 256-bit SSL/TLS encryption — for both web and app
- Passwords stored as encrypted hashes; no staff member can view a plain-text password
- Firewall and intrusion detection systems
- Regular security reviews and updates
- Limited staff access — only authorised personnel can access sensitive information
4.2 Data Retention Period
Necessary information is retained while the account is active. Even after an account is closed, financial transaction records and identity verification information may be retained for a defined period as required by law. When information is no longer needed, it is deleted securely.
5 Information Disclosure and Third Parties
8m best does not generally disclose your information externally. However, limited information may be shared in the specific circumstances below:
5.1 Service Provider Partners
Transaction-related information necessary for payment processing is shared with bKash, Nagad, Rocket, or bank services. Game studios such as Pragmatic Play, PG Soft, and Evolution use play history data, but only under strict contractual terms.
5.2 Legal Obligations
8m best is legally required to provide information upon a court order or a lawful request from a legal authority. In such circumstances, only the specific information requested is provided.
5.3 Business Transfers
In the event of a future business merger or acquisition, user information may be transferred. In that case, the new party will also be required to ensure equivalent protections under this privacy policy.
6 Cookies and Tracking Technologies
The 8m best website uses cookies and similar technologies. Cookies are small data files stored in your browser.
6.1 Types and Purpose of Cookies
- Essential cookies: Maintaining login sessions and ensuring security — the site cannot function properly without these.
- Functional cookies: Remembering your language preference and other settings.
- Analytics cookies: Understanding how the site is used and improving the experience.
Cookies can be disabled from your browser settings, but doing so may cause some features of the site to stop working properly.
7 User Rights
Every user registered with 8m best has the following rights regarding their own information:
- Access: The right to request a copy of the information collected about you.
- Correction: The right to request correction of inaccurate or incomplete information.
- Deletion: The right to request deletion of information in certain circumstances, subject to legal obligations.
- Objection to processing: The right to object to the processing of information for marketing purposes.
- Data portability: The right to receive your information in a structured format where applicable.
To exercise these rights, contact the 8m best support team. Our customer service responds in Bengali and English seven days a week, twenty-four hours a day.
8 Protection of Minors
All services on 8m best are for persons aged 21 and above only. Date of birth is verified at account creation, and additional identity documents may be requested in cases of doubt.
If a minor's information has been collected inadvertently and this is brought to our attention, that information will be deleted immediately and the account will be closed.
9 Policy Changes and Updates
8m best reserves the right to amend this privacy policy as needed. Users will be notified of significant changes via their registered email or by a notice on the site.
Continued use of the site after a change will be considered acceptance of the new policy. You are therefore encouraged to revisit this page from time to time.
To learn more about 8m best and understand the scope and goals of our services, read the About Us page.
10 Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, contact 8m best through the following:
- Live Chat: Use the live chat button at the bottom right of the site — available 7 days a week, 24 hours a day.
- Email: [email protected]
Our support team provides assistance in both Bengali and English. Privacy-related requests are generally processed as quickly as possible.
We are committed to keeping your information secure
Every transaction and piece of information you share on 8m best is protected under SSL encryption and strict security policies. Our support team is always here for you if any issue arises.