FAQ
8m best FAQ — Security, Bonus and Withdrawal Questions
From opening an account at 8m best to withdrawing money, bonus terms, live casino and responsible gaming — this page has accurate and detailed answers to the questions most frequently asked by Bangladeshi players. If you cannot find your question, contact our 24/7 support.
What is on this FAQ page
Security and Privacy
Find out in this section what measures 8m best takes to keep your account and personal information secure, and how you can stay safe yourself.
The official 8m best site address is always https://8m-best.cam — any site using the same name on a different domain is fake. Fake sites often make small spelling changes (such as 8mbest or 8m-best.co). Always check the correct URL and HTTPS sign in your browser's address bar and save it as a bookmark. If you are unsure, access the site directly from the 8m best login page.
Yes. 8m best uses SSL technology, which encrypts your name, mobile number, password and payment details during transmission. If you see a padlock icon in your browser's address bar, the connection is secure. Data stored on our servers is also kept protected and is never sold or shared with third parties.
No 8m best staff member or representative will ever ask for your bKash, Nagad or Rocket PIN or password. If someone claims to be an 8m best official and asks for your PIN, OTP or full card number, it is a scam. End the conversation immediately and report it to our live chat.
Use a password of at least 10 characters — combining uppercase letters, lowercase letters, numbers and special characters (such as @, #, !). Avoid easy passwords like your date of birth, name or "123456". Do not use your 8m best account password anywhere else, and change it regularly.
An OTP (One-Time Password) is sent to your registered mobile to verify your identity when logging in or changing your password. Enter this code only on 8m best's own page — do not share it with any third party, not even friends or acquaintances. Sharing an OTP means putting your account security at risk.
Responsible Gaming
8m best believes the enjoyment of gaming should be safe and controlled. Read the questions and answers below to learn more about the responsible gaming policy.
Watch out for these signs: spending more than your budget, playing repeatedly to recover lost money, cutting back on family or work time to play, or obtaining money for gambling through dishonest means. These situations mean gambling is getting out of control. Contact 8m best support — we can help set up account restrictions.
All casino and betting activities at 8m best are for those aged 21 and above only. Age is verified during registration and accounts of underage users are closed immediately. Parents, please ensure that underage members of your household cannot access this site.
Yes, 8m best lets you set your own deposit limits. You can set the maximum amount you deposit daily, weekly or monthly through account settings or via support. Once activated, the limit takes effect immediately, but increasing it requires a waiting period.
You can contact 8m best's 24/7 live chat support at any time — we can arrange for your account to be suspended or restricted. For mental health and addiction support in Bangladesh, you can contact Kaan Pete Roi (01779-554391) and Moner Bondhu.
8m best offers a self-exclusion feature. If you request it via 24/7 live chat or email, your account will be temporarily closed for a set period. During this time, no deposits or bets can be placed. The account is not reopened before the break period ends.
Bonus Terms and Conditions
From the welcome bonus to wagering requirements — the most frequently asked questions about 8m best bonuses are answered here.
Each bonus expires within a set time from the day it is credited. The exact period may vary depending on the type of bonus and is stated in the bonus claim terms and conditions. If wagering is not completed within the period, the unused bonus and any winnings earned from it may be cancelled. So read the relevant terms and conditions carefully before claiming a bonus.
Wagering means the bonus amount must be used as a bet a set number of times. Example: if you deposit ৳1,000 and receive a 120% bonus, you get ৳1,200, and the wagering will be ৳1,200 × 15 = ৳18,000. This means you must place a total of ৳18,000 in bets before withdrawing any winnings from the bonus. The original deposited amount can be withdrawn at any time.
Yes, if wagering has not started, a bonus cancellation request can generally be made. However, cancelling the bonus will also cancel all winnings earned from it. The cancellation rules may differ after wagering is partially completed. To cancel a bonus, contact 24/7 live chat.
No. The 8m best 120% welcome bonus can be received only once per player — on the first deposit only. Attempting to claim the bonus repeatedly by opening multiple accounts is a violation of the terms and may result in all accounts being closed.
Open a new account at 8m best and deposit a minimum of ৳100 for the first time. A 120% bonus on the deposit will be added to your account automatically, up to a maximum of ৳5,000. For example, if you deposit ৳8,400 you will receive a ৳5,000 bonus and your balance will be ৳13,400 — wagering will be ৳5,000 × 15 = ৳75,000.
Live Casino
At 8m best you will find live table games from multiple studios including Evolution, Pragmatic Play Live and Ezugi. Full details are available on the 8m best Casino page.
Betting limits at live tables vary depending on the table type and studio. Both low-limit tables for players on a smaller budget and high-limit VIP tables for experienced players are available. Baccarat and roulette tables generally have different bet ranges. Check the specific limits in the table information before you start playing.
In Baccarat, the side — "Player" or "Banker" — that gets closest to 9 wins. Each hand is dealt two cards; 10s and face cards have a value of zero, and cards from one to nine are worth their face value. If the total is two digits, only the right-hand digit counts. You do not choose any cards — you simply bet on the outcome.
Roulette has a spinning wheel with numbers from 0 to 36. The dealer spins the ball and the number where the ball stops is the winner. You can bet on a specific number, a group of numbers, a colour (red or black), or odd/even. Betting directly on a single number gives the highest return if it wins.
In live casino, trained real dealers broadcast live from a studio. You can see the dealer on screen and in some tables you can also chat. Card dealing, wheel spinning — everything is shown on live camera. No computer algorithm determines the outcome, which makes the games more trustworthy.
Money Withdrawal
When and how to withdraw money from 8m best via bKash, Nagad, Rocket or bank transfer — straightforward answers to all questions are given below.
At 8m best, withdrawal requests are generally processed in 10 to 45 minutes — the same applies for bKash, Nagad and Rocket. Bank transfers may take a little longer. After submitting a withdrawal request, if the status shows "processing", wait — it is usually completed within that timeframe.
Yes. 8m best's withdrawal system operates 24 hours a day, seven days a week. Withdrawal requests are accepted and processed on Fridays, Saturdays and any public holidays in Bangladesh. Even a request made at 2 AM aims to be completed within the same 10–45 minutes.
The minimum withdrawal amount at 8m best is ৳800. Withdrawals below this amount are not possible. However, the minimum deposit amount is only ৳100, so the deposit and withdrawal limits are different.
"Pending" means the request is under review. Approval generally happens within 10–45 minutes and the money reaches your bKash, Nagad or other method. If it remains "Pending" for more than 45 minutes, contact live chat with your withdrawal ID and we will look into it immediately.
Withdrawals from 8m best can be made via bKash, Nagad, Rocket and bank transfer. For bank transfers, it is possible to send directly to major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank or Islami Bank. When withdrawing, use the registered method and the correct account number.
Still have questions? We are always ready
If you did not find the answer to your question in the FAQ above, speak directly with the 8m best support team. We are ready to help in both Bengali and English, 24 hours a day, seven days a week.
24/7 Live Chat
Click the live chat button on the site at any time for immediate assistance. Chatting in Bengali is fully supported.
Email Support
For detailed issues, write to us by email. Our support address is: [email protected]